Coolsleepwear - Nightwear for cool comfort, better sleep
www.coolsleepwear.co.uk

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Refund Policy

We hope you are pleased with your purchase. Should you wish to return any product, we will be happy to refund or exchange a product provided it is in fully resaleable condition. Returns should be notified to us within 7 days of receipt, and goods received back by us within 30 days.

If the product returned is not in fully resaleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price.

 

 

*Please note this does not affect your statutory rights under the Sales of Goods Act. For your rights of cancellation under the Consumer Protection Distance Selling Regulations please see our Terms & Conditions.


Delivery charges

Delivery charges will be fully refunded when a product is faulty or damaged, but not when an item is returned as unwanted.

 

Returns Procedure

Returns should be notified to us within 7 days of receipt, and goods received back by us within 30 days.

Returns can be made either:-

1. Using the On-Line returns form

Complete our contact form giving: order number and the reason for the return and whether you want a refund or a replacement. We will email you back with further instructions.

2. Telephone

 

Contact us on 01428 749594 giving details of your order number and reasons for return.

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This site and all contents are copyright ©2007 Coolsleepwear
Coolsleepwear is the trading name of Magnetite Ltd. Registered in England.
Company registration number: 6223087. VAT no: GB916799078
Registered Address: Magnetite Ltd, Atlantic House, Jengers Mead, Billingshurst, West Sussex RH14 9PB
Email: customerservice@coolsleepwear.co.uk   Telephone: 01428 749594